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4 Ways Mobile Can Operationalize Relationship Marketing

The mobile user is on their phone just over 4 hours every single day. Mobile phones are checked upwards of 96 times a day. Mobile is becoming an extension of the consumer, as every part of their daily lives becomes interconnected with these devices. To reach today’s consumer, brands must treat the two as one

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Cheetah Digital is RealCDP Certified for 2022

Customers expect every interaction, regardless of channel or device, to be a continuation of their previous experience. Marketers require access to a unified and actionable single customer view to satisfy these expectations and build lasting relationships. Unfortunately, most brands struggle across disparate channels and fail to deliver relevant answers to their customers’ questions. This leaves

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Omnichannel Personalisation: Data, the Complex Dart for Bullseye

Mobile can polarize customer experience from being invasive to highly valuable and frictionless for consumers. Data regulations and policy have evolved as have consumers’ attitudes over recent years and understanding how to best navigate a digital engagement strategy is dependent on leveraging the data assets via direct customer relationships. “I want to be treated as

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Podcasts:

Top US Consumer Messaging Trends Broken Down By Age

Marketers know that audience behavior varies generation to generation. When it comes to brand messaging in brand experience, how far off are Gen X from Boomers? That’s what the 2022 consumer trends index reveals. In this short video we share a few critical differences on how email, SMS and even loyalty programs differ across age groups.

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Top Consumer Trends for Finserve to Capitalize on ASAP

Financial brands have seen some of the fastest digital transformations in history. Virtual banking, digital consumer interfaces and privacy laws have changed core products and services along with how brands need to communicate with their audiences. The 2022 Consumer Trends Index highlights where financial product marketers need to focus to stay relevant with consumers and shows the gaps in their relationship marketing strategies. Here are a few stats that should hit home hard for Finserve marketers.

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Consumers’ Biggest Frustrations With Brand Messaging Today

Most brands today are missing the mark when communicating directly to their audiences. The 2022 Consumer Trends Index highlights what consumers are most frustrated with when it comes to email, SMS, and other direct offers and content. Here are 5 frustrations from US consumers that may be wrecking your relationships with your customers… and what to do about them.

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